Refund or exchange policy www.coboonaty.com
an introduction
1. Refund or Replacement Policy means the terms and conditions under which a purchase order is canceled or refunded or exchanged if it is possible for you as a buyer on www.coboonaty.com .
2. Please read these terms carefully before proceeding with the purchase process through the site. By submitting a purchase order through the site, you agree to these terms and abide by them with immediate effect.
3. In addition, please read our Privacy Policy, as your use of the Site and the Refund or Exchange Policy and these Terms of Sale are governed by our Privacy Policy.
Purchase order accepted
4. Acceptance of the purchase order: The purchase order issued by you is accepted by us when we notify you of acceptance by speaking with you by phone or in writing (either by e-mail, SMS on the mobile phone or on WhatsApp), and if it is not possible for us to accept the purchase order issued by you, we will notify you of that In writing or by phone call followed by written notification via e-mail or SMS to the mobile phone, the value of the product will not be debited from your account.
5. Payment: Your issuance of the purchase order is an authorization from you to us or to any third party specialized in electronic payments to deduct the value of the coupon from your credit card balance. Note that we accept payment under:
I. A credit card.
II. Mada card.
III. Apple Pay.
IV. STC Bay.
V. Bank transfer to our bank accounts.
VI. Or cash on delivery (amount not exceeding 5,000 Saudi riyals)
6. We may add or cancel certain payment cards or payment methods accepted by us at any time and without any prior notice on our part.
7. Cancellation of the purchase order: You can cancel the purchase order directly for any reason, provided that it is within the permitted period.
8. Cancellation of your order by us: We have the right to cancel your order when:
I. Failure to pay the value of purchases when due.
II. Your failure within a reasonable period of time we determine to you to provide us with the information required to deliver the Products to you.
III. Your failure to allow us, within a reasonable period of time, to deliver the Products to you, or your failure to receive them.
Delivery of your order
9. Delivery cost: The cost of shipping the coupon is according to the prices mentioned on the website and it is not refundable if the coupon is returned.
10. Delivery date: This information will be displayed to you on the website, by phone, by text message, or by WhatsApp on your mobile phone.
11. Delivery Delay:
I. If our delivery of the product is delayed for reasons beyond our control, we will contact you as soon as possible to let you know, and we will take steps to minimize the consequences of the delay.
II. If there is no one at your address to collect the product and the product cannot be mailed to your PO Box, we will inform you in time how the product will be delivered or received by you.
III. If you cannot collect the Coupon from us as agreed or you cannot reschedule the delivery of the product after it cannot be delivered to you at your address we will contact you for further instructions. We will cancel your order in accordance with these Conditions of Sale when we are unable to contact you or arrange a new date for delivery or pickup despite our continuous efforts in this regard.
12. Ownership of the coupon: the coupon becomes your property as soon as you pay the value of the coupon and receive a copy of the receipt invoice for its value manually or electronically in the form of an email or PDF file.
13. Issuance of invoices: We will issue an electronic or paper invoice for the value of your coupons and send it to your email address that you provide to us.
According to the directives of the Ministry of Commerce and Investment, in this document, the replacement and refund policy from the Coboonaty website has been defined in a way that guarantees the rights and fairness of both parties. Coboonaty website www.coboonaty.com as a first party and the customer applying to buy the coupon or whoever actually purchased the coupon as a second party.
14. To return the coupon, it must be attached to all invoices when purchasing it.
15. You are not entitled to refund or exchange the coupon value if it has been used or benefited in any way.
16. Coupons that were previously purchased and not used can be returned within a maximum period of 7 days from the date of purchase.
17. Coupons that were previously purchased and not used can be exchanged within a maximum period of 14 days from the date of purchase.
18. The reason for the return must be specified when returning the coupon. This can be done for the following reasons:
I. Wrong coupon received
II. Receiving a coupon that is different in its details and information than what was displayed on the site.
III. The service provider did not accept the coupon.
IV. If you change your mind within a maximum period of 7 days from the date of purchasing the coupon.
V. In case you want to exchange the coupon for another coupon available on the website www.coboonaty.com within a maximum period of 14 days from the date of purchasing the coupon
19. Non-returnable Coupons: You are not entitled to return or exchange any of the following coupons:
I. Coupons that were previously used and benefited from the service reduction specified therein.
II. Any coupon without its purchase invoice. If its value has been paid online or an invoice, if it was paid through our representative (cash), payment upon receipt.
III. You are not entitled to return coupons that were purchased more than 7 days before the return date.
IV. You are not entitled to redeem Coupons purchased more than 14 days before the redemption date
20. How to contact us (for return and replacement): you can contact us via email at [email protected] , or call the phone number designated for the Marketing and After-Sales Department at: 00966533999759
21. How to refund:
I. For coupons that have been delivered, we will refund the value of the coupons subject to return in full (excluding the fees paid to ship the coupons to you, if any).
II. For undelivered coupons, you are entitled to receive their full value if you cancel the purchase order.
III. Returning the amount will be similar to the same way you paid it or communicate with you directly to agree on the best method in the event of any obstacles to returning the amount, and this can be done by keeping the site with the amount for the customer to benefit from in purchasing coupons later.
22. When will the amount be refunded: The amount will be returned to you at the same time we receive the coupon and check the coupon by a Kuwaiti representative, and you will receive the final amount within 30 days from the day of returning the coupon in the same payment method for the purchase. If this is not possible, the amount will be saved in your account in You can use my coupons later to buy other coupons. If you cancel the purchase order before receiving the coupon, the amount will be returned to you automatically.
legal responsibility
23. Nothing in these Conditions of Sale shall limit or exempt any party's liability for:
I. Fraud, including fraud by such party; .
II. Any other liability that may not be limited or exempted under the applicable law in the Kingdom of Saudi Arabia.
24. We, www.coboonaty.com , our subsidiaries, affiliates, employees, directors, directors, employees, agents, suppliers, subcontractors or licensors shall not be liable on the basis of a court judgment or claim arising from contract, civil law, default, or breach of legal obligations or arising out of or in connection with these Terms of Sale, for loss of profits, data or information, or any consequential, incidental, indirect or special damages, even if we, our affiliates or our directors, directors, agents, employees, licensors, subcontractors or suppliers of the possibility of such damages.
25. In addition, as permitted by applicable law, we, including our parent company, subsidiaries, affiliates, employees, directors, directors, employees, agents, suppliers, subcontractors or licensors, will not We shall be legally liable, and you confirm your agreement herein that we shall not be liable for any damages or losses that may arise from the following, whether directly or indirectly:
I. Late delivery of a Coupon or failure to deliver a Coupon if you yourself fail to provide us with the information we need within a reasonable time since we requested it or you fail to make a payment.
II. You are completely dependent on the content or any other information provided by the site regarding the coupon for which you issued the purchase order.
III. your use or inability to use the Coupon you requested.
IV. Website delays or disruptions, or delays or disruptions to our Services.
V. Viruses or electronic malware resulting from the use of the coupon requested or the use of the Coboonaty website www.coboonaty.com
VI. Damage to your own device as a result of using the Coboonaty website www.coboonaty.com .
VII. Losing a business opportunity or being unable to do business or the like due to our inability to deliver the coupon you requested on time.
VIII. Any actions or events beyond our control.
26. You hereby agree to indemnify and hold us, our Parent Company, our subsidiaries, affiliates, employees, directors, directors, employees, agents, suppliers, subcontractors or licensors, from any loss, damage, damage or expense (including legal fees and attorneys' fees) arising out of or in connection with:
I. ANY CLAIMS OR REQUESTS BY ANY THIRD PARTY ARISING OUT OF YOUR USE OF THE SITE AND OUR SERVICES.
II. Your breach of any of the terms and conditions of this Agreement, including but not limited to any warranties, representations or undertakings.
III. Any violation of the laws in force in the Kingdom of Saudi Arabia.
